Ilkhom Kurbonov,
Abbos Akramov,
Agency for Development of Public Service under the President of the Republic of Uzbekistan
In Uzbekistan, electronic document management systems are being implemented, the range of public services is expanding, human resource management processes are being optimized, and a unified public sector ecosystem is being developed through integration and other measures.
In recent years we have seen the adoption of several key strategies, including the National Strategy of Action on Five Priority Directions of Development of Uzbekistan for 2017-2021, the “Digital Uzbekistan – 2030” Strategy, the “New Uzbekistan Development Strategy for 2022-2026,” and the “Uzbekistan – 2030” Strategy. These strategies aim to drive digital transformation across the national economy, industry, and society as a whole.
Digitalization has also impacted the public civil service. Notably, the decree of the President of Uzbekistan “On measures for the radical improvement of personnel policy and the system of public civil service in the Republic of Uzbekistan” dated October 3, 2019, established the Agency for the Development of Public Service under the President of the Republic of Uzbekistan (ARGOS). ARGOS is responsible for implementing a unified state policy in personnel management and human resource development within state bodies and organizations.
ARGOS was tasked with implementing innovative personnel management and human resource development methods based on principles of openness, professionalism, and accountability. This includes introducing a system of measurable indicators (key performance indicators) for evaluating public civil servants and analyzing their performance, systematically identifying and attracting qualified specialists (including those abroad), and widely involving talented youth and women in public service. Additionally, ARGOS organizes an open, competitive selection process for the most promising personnel in public service.
Including the implementation of an open, independent competitive selection system announced through a single portal for public vacancies (vacancy.argos.uz). Previously, entering public service required visiting various agencies, submitting resumes, and waiting for responses.
Today, candidates can log into their personal account on the vacancies portal, select a suitable position, and submit an application. The platform provides information on the candidate’s status and upcoming selection stages. The open competitive selection involves stages such as application acceptance, verification of qualification requirements, testing, and interviews. Not all candidates pass all stages on their first attempt.
The competitive selection process is based on meritocracy, ensuring that only the most deserving candidates are chosen, thus promoting transparency and fairness.
As of now, more than 188,000 competitive selections have been announced on the vacancy.argos.uz platform, with over 2.9 million applications submitted and 69,163 candidates successfully hired.
Another significant change in state personnel administration is the formation and management of the National Personnel Reserve using modern information systems. ARGOS is responsible for this task, and continuous work is underway to develop and enrich the National Personnel Reserve.
Managing the National Personnel Reserve involves more than just record-keeping; it includes comprehensive measures to prepare personnel for managerial roles. Each person in the Reserve receives an individual development plan for the certain period of time, which includes professional development courses and internships in public bodies. Candidates should regularly report on their progress, providing additional insights into their suitability for managerial positions.
All these activities are managed through the unified information portals: my.argos.uz for personal users, hrm.argos.uz for personnel departments of ministries and agencies, kadrlar.argos.uz for ARGOS performance monitoring, and zaxira.argos.uz for individual performance data and activities.
A third key change is reflected in the resolution of the Cabinet of Ministers of the Republic of Uzbekistan “On measures to improve the human resource management system in Republican and local executive bodies” dated September 22, 2023. It stipulates that from November 1, 2023, all information and documents related to human resource management in these bodies will be maintained on the electronic platform hrm.argos.uz.
Starting from this date, all ministries and agencies are required to conduct personnel administration documentation exclusively on hrm.argos.uz. This new system enables comprehensive monitoring and analysis of personnel management, providing accurate information on vacancies, employee numbers, career movements, and compliance with public service legislation.
Ultimately, this platform acts as a mirror, reflecting both the successes and shortcomings of personnel management departments, allowing ARGOS to respond promptly, prevent, and address issues in public civil service.
In conclusion, digital technologies play a crucial role in development and should be a primary focus for building a sustainable economic and public sector. Expanded digitalization and digital transformation, along with investments in the digital ecosystem, IT infrastructure, and electronic services, will drive further modernization of the national public service system and accelerate growth in various sectors.